POOR QUALITY PRODUCTS - POOR QUALITY SERVICE

Good Day Rage

Your shoe quality is appalling!!!!! I bought shoes from one of your Durban Store wore it for today and it tore .Mind you I don't do that much walking as I'm mobile and office based - I'm sure I might have walked on those shoes for less that 3 hours .I tried to fix the shoe by gluing it together as it got torn whilst I was at work - so I wouldn't have walked around with torn shoes

When I called your head office today I was told that the shoes cannot be exchanged as I already tried to fix them myself .Apparently I was supposed to return them - I would like to establish the following

1. How was I supposed to walk to town with with torn shoes or was I expected to walk bare foot ?Is that what you expect from your clients

2. How was I supposed to drive back home , was I supposed to to drive bare foot?

3.How was I expected to return shoes that got torn at work when I did not have a back

When I told the lady that even the right shoes was tearing off she asked me was I ten saying you should exchange 1 shoe ? Not only do you sell poor quality shoes the service of your people is appalling as well , for someone at your head office to address a client in that manner is disgusting

I was also told that your exchange or return policy as per the slip is 6 months or whatever , so should I have not tried to fix the shoe myself you would have exchanged it - fair enough , however I want you to make me understand how exactly was I expected to do that when I was at work with no back up shoes .

And the matter of fact here is that if your shoes were of good quality we wouldn't have such issues - I wouldn't have worn it for a day or 2 and it gone torn

I will await for your response whereby you make me understand and provide me with a reasonable way forward as a consumer who is unhappy about your services and products that you are selling to the public