Poor Quality and Horrible customer service

<p>I bought shoes for my son for the first time ever at your Store in Bree on the 18th of May. He wore the shoes once to church and the sole was wide open the glue separated from the material. I tweet your account on the 25th of May reporting this and received no response. I then went into your store on the 2nd of June to return the shoes for an exchange with the proof of payment and your customer services team refused to exchange the shoe they offered to glue it for me. Your exchange policy mentions nothing about gluing the shoes worse is there's customers who've had their shoes exchanged after longer period of since purchasing the shoes and were never given this type of treatment worse off some exchanges were done without the proof of purchase! I am utterly appalled and will never ever purchase anything from your store ever again. This has left a very distasteful feeling in my mouth and I will make sure that I spread the word to all other consumers. Your customer service team Rachael and Wendy are rude and have no sense of care for customers! I must now once again spend my petrol to go fetch this glued shoe!</p>