Poor merchandise and bad customer service

Good day,

I bought a boot at rage in May. i tried it on in the shop it was fine. I had it on once after buying it and it was not comfortable to walk in, even in the short distance from the car park into the bank. The boot itself is not a very good quality, which i only realized after wearing that one time.

i sent a message to the cellphone number for rage and the lady said she would get back to me. i sent her a video of the boot and advised that i had it on once but i want to change it or refund it. She never got back to me. i went into a rage store in town, the consultant told me that because it was worn she is not prepared to change it, because it won't sell and she is not prepared to take on that responsibility. those were her words.

i sent a follow up on the whatsapp number and was ignored.

i don't see why i need to be stuck with a poor quality boot, yes it looked fine in store and that's why i bought it, i would only find out after wearing it that it is not as good as it looks.

i would like for Rage to refund or exchange the boot. after the customer experience i got there i would rather have a refund and buy elsewhere. can somebody at rage at least respond. i don't see why i need to be stuck with a boot i'm never going to wear and why should i be forced, it is not a good quality.