Poor Customer Service - Rage

Rage has been failing to update my credit score since January 2022 and that time my account has been fully paid up twice (I have proof of payments available). Every time I try to contact someone from customer care there is no answer and when someone decides to answer the phone there are excuses on why no one is unable to answer nor assist me with my issue. Today's (03 November 2022) excuse why someone from accounts cannot assist me is because they are under staff and they are extremely. I have been holding on a ringing phone for an answer and no one in customer care is available for at least 30 mins. This account is ruining my credit score and rage seems to not care at all and has no interest in fixing there errors. This is very disappointing from such a large organization and the poor assistance I have received from the team is absolutely disgusting!!!!!!