POOR CUSTOMER SERVICE

Closure of account I would like to rate Rage clothing & shoes 1 star, I received poor service. In February I requested to close up my account after paying it in full. Fast forward 1 month later when I check my credit score it shows negative RAGE (account in arrears) by 1 month which I don't understand why is that so because I paid the entire account and closed it. It's has been more than 21 working day and I did a follow up as to how long it will take for it to be cleared and they blatantly ignored my emails.