Poor after purchase service

<p>Bought a pair of shoes as a gift for someone. Only to fund that one of the zips on the boots is broken. Tried retuning them at Rage Menlyn (14-06-2016) where the didn't have them in stock, they had received confirmation from their head office that the shoes could be exchanged and this was done at about 18:30. I was told that the Brooklyn branch has stock and the shoes would be kept aside for me to collect the next day. I arrived at Brooklyn the next day (15-06-2016) at about 18:30 and was told that they need confirmation from head office once again for the exchange to be processed. The ladies at Brooklyn tried several times to get through to someone at Head Office but there was no answer. I was given a number to call to try and arrange for the exchange to be done on 16-06-2016 as I can only get to the shop after 13:00, I have been try to get through to Wendy/Rachel from 09:00 to 11:30 to arrange for the exchange but the phone just rings. I've wasted so much of my time,energy, money and petrol trying to get something done about this. Never have I experienced such poor service after a purchase. They have definitely lost business from myself, my family and friends.</p>