Pathetic Service from your Store Manager in Bridge City Combo

Pathetic and appalling service at your KwaMashu Bridge City Combo store. I bought an item on the 30th of November, tried returning it for a refund and I was told about the 7 days refund policy of which I understood as they even showed me on the slip. The cashier told me that I need to pick an item and do an exchange or take a proper size. Of which I was no longer interested on the item. I then looked for a pair of shoe. Which initially was R279 but due to the sale they had it went down to R110. I then opted for the shoe, the cashier misplaced my slip and my time was wasted in that store while she bluntly said she recalls me taking it. I told her I didn’t and asked to walk away and will be back if and when they have allocated it as it was my lunch time. 30 minutes wasted, I went and came back around lunch time around 1pm. And they confirmed to have found my slip with no apology or acknowledgement whatsoever which was very unprofessional. In the process of doing the exchange for me, the manager Ndu/ Nondu said the value of the shoe is below the initial amount I had bought for. I said yes.. there’s a difference of R30 and I’m not interested in anything in the store. I just want to return the jumpsuit, they can even keep the difference as they are claiming I can’t take anything with a lower amount. I need to take something of higher value and add the difference. I refused as I was not willing to spend any money especially on a item I don’t even need. I questioned if this was a Rage policy she said yes. I asked her to place my item and slip on the packet and return it back to me. With sickening attitude and no concern in my problem she did so and I walked away. I contacted rage head office on the *** number spoke to an agent, questioned her about rage return policy and she explained it to me. I further questioned if I’m unable to do an exchange of a lower amount, agent was shocked and reassured me that I can even asked to speak to the manager. I told her I have left the store but I am willing to return there. I did so.. the very same manager was assisting clients. I spoke to her and explained what had just transpired. Again with attitude grabs the phone and asks who I spoke to- unfortunately I couldn’t recall the lady’s name. In the midst of it all, she’s busy fixing her landline not even bothering to excuse herself from me, further more assists clients in the line up until the cashier offered her personal cellphone for the call to be made to confirm my “allegation”. This is the third time I’m returning to this store at this stage and I’m very annoyed. She makes the call, questions the agent and without hesitation they ask for the invoice number. Unfortunately calls drop and a second call is made. I tell her she’s wasting my time, and tell her on how unprofessional she has been from the morning especially as a Manager of the store. She just rolls her eyes and hymns a song. I tell her I’m returning to work as my time is being wasted again close to 30min I’m in this store. With her cashier their busy having a conversation of their own as to how the head office sells them off to clients and just approve of things that can’t be approved. They continue upholding the conversation as if I had left the store. She contacts the head office again and given authorization with no hesitation. From my experience today.. Rage has lost me as a client and also has lost anyone surrounding me as a customer. The service was terrible and worse to say from a manager is was actually appalling. Around 4 I returned and magically the refund was done, shoes paid for and the money tucked in the box. Cashier sent someone to hand it over to me with no apology or regret what so ever!!! Pathetic service Rage Bridge city!!!!