PATHETIC MANAGEMENT S****S AND BAD CUSTOMER SERVICE AT RAGE

Maggie From Eastgate Mall PATHETIC **** AND MANAGER!!! Went into eastgate at 5:30 pm to return a jacket I bought Thursday 28/02/2019. She refused to give me refund with her shop consultant saying head office authorized exchanges and refunds. She said THERE IS NOTHING THEY CAN DO IF HEAD OFFICE doesn’t answer the phone. I got furious as to why is rage lacking customer service. She even gave me a head office number to complain. And said “ I AM NOT THE ONLY CUSTOMER COMPLAINING ABOUT THIS.” We ended up taking an exchange for something that we did not want and a RIDISCULOUS 20rand gift voucher because she doesn’t want to give me change. this morning I called customer service to complain as she advised and spoke to Nompumelelo and she said all this isn’t true. There is more than enough options to get authorization not just calling head office. So MAGGIE you suck. U need to quit your job and stay home because you lazy!!! U LACK CUSTOMER CENTRICITY WHICH IS A CRUCIAL QUALITY IN YOUR LINE OF JOB. Rage has a bad reputation of not assisting returning customers and this must stop