No sense to help

went to the rage at the grove mall with a query on my account. I returned shoes at rage station square and they treated the return as a purchase, now my account was double billed with shoes I didn't have. went to the grove mall for them to refund my acc and Rose told me she has no prove of what I'm saying. I showed her my slip and transaction history and all she said was she cant help. Now that is pathetic!!! Firstly what she could have done was call station square and confirm my story then call head office or her manager to use their discretion and resolving my query. I mean telling me to go all the way to station square whilst Rage is one store shows absolutely no regard for my time and money and the **** up that her colleague did to my <br> account. now I sit with R400 extra on my account that is probably accumulating interest that I must pay, I am calling head office trying to sort out this mess at the expense of my valuable time and money. talk about customer service and satisfaction???? I am beyond disgusted with the way rage handled this query.