Misinformation and lack of good service

So I re-opened my rage Acc at Randburg square last month and was not informed about card replacement fees, only to come to a surprise when I was about to use the card that I have to pay R60 for card replacement like who told me about card replacement fee? I will not pay any card replacement fee I was not informed about and the card rather be closed because none of the Rage employees Randburg square and their manager is taking accountability for misinformation. I went there several times with no luck instead they look at me like I'm a mad lady