Legal department has poor service

My ID was ****** at work and the person started using to open retail accounts with it and last month in November, i reported a ********** case with Rage and i was requested to submit my ID with five signatures and affidavit and i did. When submitting the document i requested as in when should i expert the response back, i was advised that they take a two weeks. I waited for that two weeks and made a follow up and i was first advised to their legal department that there were busy with the investigation and will come back to me soon and should call for the follow up again. A week later i made a follow up and i am been told that they have not started with the case they are still working on the October and November cases and my case was sent to them in November. These shops allow people to open accounts with copies of ID with no verification if the ID they using belong to them. The only thing they care about is making money with no regards as to who get affected along the way. When these people open accounts it take seconds, a day but when you lodge complaint they drag it as long as they can while you are being *****ed along the way.