INCORRECT SHOE PURCHASE

I am writing to lodge a complaint regarding a shoe purchase I made on 16 March 2025.

Upon reviewing my purchase today, I realized that the shoes I received are completely different from the pair I intended to buy, although they are the same size. I immediately visited the nearest Rage store to resolve the matter, but I was informed that I could not be assisted. I stayed too long if I could have within six month.

I would like to emphasize that I am not requesting a refund, only an exchange for the correct pair of shoes. To support my claim, I have attached:

• A copy of my bank statement showing the purchase made with my card. • Photographs of the shoes I received.

This situation has left me extremely frustrated, as I am now stuck with shoes I cannot use. As a loyal customer, I believe it is reasonable to expect assistance in rectifying what appears to be an error in the purchase.

I kindly ask that Rage reconsider this matter and provide me with a solution. Please advise me on the next steps to resolve this issue.

I look forward to your urgent response.