I'm in RAGE!

I called on Friday and spoke to your customer service constant Nolu about the shoes I wanted to exchange I was told about policies that I didn't know about that aren't even written anyway on the slip or displayed in the stores. I did my own research about the policies regarding exchanges by going on the actual Rage website. I found that everything I was told in regards return items the policies very flawed and inaccurate. I've educated myself and acquired the knowledge about polices I urge the all staff members to do the same. Please live up to your terms and conditions. As customer I have nothing to do with the codes that are and aren't on the system. I would like to exchange those boots at the branch at Eastgate with the choice of boots I want. Please make it your responsibility to upload the code of my boots onto their system. I'm honestly not impressed.