Horrible Service

I placed an order online.... Was told I would receive an email once the order is despatched... 4 days later... nothing.... I called.... I was told to phone the following Monday... i e. 9 days later. That Monday I called.... and was told... they do not have a shoe size for one of the items in ordered... Note: when I ordered the size was available and no one called to tell me otherwise.... I had to waste my airtime snd call them in order to know that.... 9 days later. I then decided to cancel the order because someone should have called me sooner and not wait for me to call ... I was then told my refund was processed and it shall take 2 to 5 working days.... Today is day 6.... have not received my refund. Their service sucks big time.... not ordering from them ever again.