horrible service

Ordered from them a week ago and was told via sms that I returned my order which is a lie because I never even received it to return it and when I called customer care the lady I dealt with was so *********** my 11 year old could comprehend better. She told me she would get back to me and she still has not - I then had to go n store today to get help there and waited almost 30 mins for them to answer their own store! only to get told the same ****! that someone would get back to me. I love this store but they need to hire better customer service reps. Please give me my dress or my money I am very annoyed I had to walk in my 9th month of pregnancy to try and get this sorted out and came up short!