HORRIBLE SERVICE!!

I cannot express how disappointed by the customer service of Rage at the Westgate. I wanted to do an exchange of 1pair of the 2 shoes I bought at their shop and take size 5 instead of. I waited for at least 15 minutes while the first lady was making a call so she could get an authorisation number to make an exchange. She ended up calling another lady to assist her and it turned out that she was calling a wrong number. She then took over and I waited again and after some time she got what she needed and punched it on the system but didn't drop the call as they needed another authorisation number for another customer. The lady working on the next till decided to work on the till used to process my things while keeping her till and somehow she closed the computer for another customer and somehow what had the authorisation for my exchange. That meant they had to call all over again to get it. By that time I had already spent 40 minutes waiting for an exchange to be done. I ended up leaving without doing doing an exchange. This is unacceptable customer service and unprofessional!! O m even considering not even going back and just give the shoes away and never buy from them. I've experienced problems before with Rage else where, and the most angering one was given shoes of the same side ain Ladysmith and only realised on the day I had to wear them that they are left foot side but decided to give Rage another chance, now this!!