Horrible payment system, but awesome accounts agent.

I made a final payment on my account in December 2017, but I've been receiving messages since then about overdue payments. Ofcourse, I called the customer care line to sort it out and after calling about 5 times with no change, I was referred to a lady called Mathapelo. She handled my case in the most professional way and within a little over a week, my December payment was allocated to my account, interest reversed, and account closed. Although I feel the whole ordeal was unnecessary because I made payment in good faith, expecting that it would be allocated from the get-go, I'm grateful that Mathapelo handled it in the way that she did.

Thanks, Mathapelo! You deserve a raise.