Frustrating Annoying Nuisance Disgusting Service

Been shopping at Rage for myself and my family for years now, cz I believe in the brand. Had the most frustrating annoying nuisance disguised service ever in my entire life just being a customer at any shop. This happened at the Pinetown Branch. Purchase 3 pairs of shoes on the 27 September cash, however my daughter shoes didn’t fit right they where small went back on the 28 September to do an exchange, my daughter decided to change shoes to a wedge, exchange was done however I didn’t receive my slip when I ask they say the slip need to be in the store, and should I need exchange or the item gets damage they would pull back the slip, I said that’s the first but ok. Came home still the shoes didn’t fit, came back again on the 29 September to take a bigger size, guess the cut where small for my daughter. Exchange was done but took some time calling customer care or something. Then on the 4/5 of October I came with my granny, her shoes where too small also, came again and needed a bigger size OMG what a waste of my time and money buying from Pinetown Rage, they where busy speaking to one another they couldn’t find the slip almost took an hour. They where no chairs my granny was standing and getting tired about this transaction, while I was waiting for the slip to be found, while I was waiting for the slip to be found one customer came to also do an exchange surprisingly she was given a slip, so I don’t know how the process goes at Rage but it was terrible service, they where not transparent. People who did this was Zandile and Zinhle, I think they should go for customer service training or something. I ended up asking for my money back then to exchange the shoe cz I had enough of the cashiers and the service.