Do not recommend Rage

Good day,

I would like to bring to your attention that I am completely disgusted with the level of service that I have received from both your store assistants in Promenade Mitchell’s Plain as well as head office today.

I bought sandal from your Cape Town CBD branch on the 07th December 2020 and it has a manufacturing defect which is that the stitching was coming loose. Your store assistance then kept pulling and rubbing on the stitching that was already coming loose causing the sandal to be even further damaged. After continues back and forth with your store assistant and store manager they decided to then call head office and send them a picture of the sandal that was further damaged by the assistant in store. I was then advised that this cannot be returned or exchanged because of the damage to it as “it looks as if I hooked it on something”. I honestly cannot believe that this is the way you handle loyal customers.

I was told to go to the store the purchase was made at but that is not an option for me. I bought the sandal while I was working in the CBD and now I am working from home so instead of putting myself and family at risk of contracting the virus I would rather visit the closest store.

I was then patched onto a “senior manager”, Wendy from Rage head office who in all honesty doesn’t have any way of handling a customer. I was told by her that nothing can be done as this is not a manufacturing defect. When I asked to speak to someone higher she refused. Also when asking who her higher ups are she refused again.

I’m pretty sure that if I check your terms and conditions and the consumer regulations I would find a couple of breaches in the way that my case has been handled.

I have been purchasing goods from your stores for many years and this was literally the worst retail experience I have ever had.