DO NOT open an account with Rage.

Do not open an account with Rage if you care about your credit score. I’ve always paid them more than the minimum amount required and way before the due date in trying to up my score from average to good but they have totally ruined everything and they don’t care. So I EFT’d an instalment but forgot to include my account number as a reference and when I checked my credit report the following month… “missed payment”. I then called them to request an email address so I could provide proof of payment, Katleho Lekitiane in customer care gave me her email and I sent it, asked that she confirm receipt thereof by responding to the email and I guess I was just asking for too much. I called in the following day, spoke to her, she confirmed she had received it and she would respond to my email shortly but nothing. Okay. Next month there by the credit bureaus it was showing that I had now missed 2 payments. I call in, ask for Katleho (very arrogant) who first tried to lie by saying her Supervisor who handles electronic payments was on leave but when I asked to speak to her manager she then confessed that she had forgotten to forward my proof of payment to her Supervisor hence it wasn’t cleared. How absolutely ***********? I then spoke to her Supervisor who apologised and assured me they would sort it out. Next month, 3 missed payments on my credit report. Lol. Called in, spoke to someone else in customer care, spoke to the Supervisor, spoke to Thando in the legal department before eventually speaking to someone in the ITC department but there still stands 3 missed payments on my credit report and they just.. no one cares. More than anything I’m just shocked at the level of incompetence across departments. If I could give them zero rating I would have.