Disgusting service ! Disgusting peoples skills ! For a loyal customer

Good day,

I would like to express how truly disgusted I am with being treated the way I did from rage Headoffice as well as the supervisor on duty.

I have been shopping at rage for many years. I purchased a dress and a pair of shoes I however do not have the receipts but I have the transactions via bank statements and the notifications. I work in retail myself and I know it is possible to trace a sale if the client has proof of the purchase. All I wanted was a bigger size in shoe size and in dress size. As I have purchased it for someone as a gift and it’s too small. The manager tried to assist but mentioned to me customer care needs to assist. I was on the phone with them in store and all they said was they cannot help me. No remorse no empathy whatsoever. I will not take my business there any longer and I will be complaining about this on hello Peter.

All I asked for was a bigger size as none of the items has been worn and I have proof of purchase but not the till slips. This is disgusting as to his they treat loyal customers.

I would appreciate it if someone could get back to me that has some customer care skills and actually can do their job to assist me.

Further more I won’t be leaving it as is I will be taking it further. As I always only believed in rage but now I am disgusted .