DISGUSTING SERVICE AND ATTITUDE

On 15/9/19 bought a pair of moccasins at Rage(Kit Kat Branch in Benoni), I wanted to use the shoes on the 19/10/19, only to realise that one foot was smaller than the other. I took it back to the store on 20/10/19 and showed the sales consultant the shoes and asked if I could please get another pair. After trying out 5 different pairs in black and navy blue we saw that all off them had the same problem. I proceeded to get a different pair of shoes, the ones I really wanted they did not have in my size, I eventually settled for a pair of pumps that was R139.99 as opposed to R195.99. The Cashier Sethensile, told me that she cannot refund me the difference I must take something else as well, because it was over 30days. I told her there was nothing else that I needed. She then phoned Head office and Spoke to Rachael, who said I must take something for a higher value or to the same value. I again explained that the shoes that I wanted they did not have in my size. I asked could I not get a voucher for the difference and again was told no. I took back my shoes and promised them not to visit the store again because they were not very helpful. I came to work and phone h/o myself on the Monday morning and spoke to the Manager(Wendy) who was very helpful and stated immediately that the store should have refunded me without a doubt because the product was defective and a manufacturing fault. She asked me which was the nearest branch I can get to and I told her East Rand Mall she told me to go there on Wednesday(23/10/19), because she was off today (22/10/19) and must get the store to phone her and she would make sure that they refund me. This all could have been resolved the first day, but because of *********** staff like Sethensile and Rachael this was only resolved or in the process of being resolved on 23/10/19.