Disgusting policies

They have a difficult return policy, I bought clothing for my son 9 to 10, the clothes were the size of a 7 to 8 year old so something wrong with the cut. I bought it online because of the Pandemic. I had to return the clothing so had to risk my health and physically go into their store at the Cresta mall. Their policy states that have to call the head office before making an exchange, now which head office is open on a Saturday at 3, they point blank refused a refund, not only that they knew the head office was closed but to prove a point kept the phone on speaker and allowed it to ring and ring as a way of embarrassing me Infront of their other customers, shrugging their shoulders and saying well there's nothing we can do for u, u must come back in monday. So now I have to take time off work and again go to the mall to accommodate their demands. Since when does the store tell the consumer how things will be done. What utter disregard for the consumer. I am disgusted ??????? they need to also adjust their sizing so this doesn't happen. They also demand u return the clothing within 7 days, how does this help when the head office is closed on a Saturday and Sunday. People work, we don't have time to pamper Rage and their ridiculous policies.