Disgusted with their service

<p>I hate bad customer service and this is especially because I work in customer service as well so I know what needs to be done to make sure we treat customer’s well and do not lose them as a buyer.</p> <p> </p> <p>I bought 4 pairs of boots from rage in May, 3 ladies boots and one kiddies boot………….The one ladies boot & the kiddies boot did not fit so I kept my slips in the boxes and went ahead to exchange them, I first went back Cresta mall to exchange it at that branch (where I purchased them) and they did not have stock for the exchange to be done, I then went to Sandton City and had no luck there as well, another day during my lunch I went back to rage cresta thinking they would have had stock by then and still nothing.</p> <p> </p> <p>I kept my slips and the boots (BRAND NEW) because I was willing to wait until they have stock. Wherever I went I left my boots in the car to exchange them at any other malls I went to…….I then went to Bel Air branch as well and Randburg spuare and still nothing!!!..... So today I decided to go back to the Cresta branch to check again and they tell me “NO STOCK” so I looked around the shop thinking I would get something else, I didn’t find anything I liked for ladies but I found an exchange for the kiddies boot…..Because I couldn’t find anything for myself I asked the manager for a refund seeing as they could not provide me with what was needed and she tells me she cannot refund me……………I asked her for what good reason because it’s not my fault that you do not have stock in several branches, She tried to send messages to someone in customer service to call her back because “the phone to dial out was offline” I was in that store for 1 hour waiting!</p> <p> </p> <p>when customer service eventually call back they tell her that they cannot refund me because it’s pass 7 days for the refund and over 30 days of purchase but who’s problem is it that you forever do not have stock……If you cannot provide me with what I wanted how is it my fault, so you keep my money while I can’t make any use of my boots!..........Take note only the kiddies boot was a sale item, the one I had was R135.00 and the one I was exchanging it for was R179.00</p> <p> </p> <p>I then explained to her take both boots back and take the top up for the kiddies boots I exchanged from the amount in credit for the ladies boots then just give me the balance (change) in cash, she again refused……I then asked to speak to someone higher and “KATLEGO MASHABA” stated she is the manager she can only wait for customer service to call her back, again I waited until they called back.</p> <p> </p> <p>I then got someone by the name of “PORTIA MO***ENG” who I can tell you has no clue as to how to deal with customers, I asked her since you don’t have stock and you don’t want to refund me or even take the funds from the ladies boots to top up for the exchange of the kiddies boot what do I do with this boot that I cannot make use of, She replies by saying “HAAI I DON”T KNOW BUT WE HAVE TO FOLLOW OUR POLICY” is that a policy? to take a client’s money and tell them that even though we don’t have stock you have to deal with it and keep the boot ( the boot I cannot use????????)</p> <p> </p> <p>PATHETIC!!!! I then gave her a piece of my mind and she laughs, the nerve of her………..what DISGUSTING SERVICE and I’m disappointed, IF YOU DO NOT HAVE WHAT I NEED YOU NEED TO REFUND MY MONEY BECAUSE IT IS NOT MY FAULT THAT YOUR BRANCHES DID NOT HAVE ANY STOC****! So you okay with keeping my money even if you cannot provide me with what’s needed, I took the manager’s name as well as the customer service agent because no business can get away with taking someone’s money and not providing a service to them……..As I was about to walk out I told the manager again this cannot happen to a customer and where I come from this is not how we treat customer’s it’s pathetic, she went ahead and told me that they “WON’T DO A REFUND BECAUSE IF THEY DO IT WILL COME OFF THE EMPLOYEES SALARY” I was literally lost for words I tell you, I don’t think I will EVER buy at rage again because the service that I got today was unforgivable…… even stores like Mr Price, Pep and Ackermans will give you your cash back if they cannot give you what you need……….. I’m not sure what makes rage different or special that they can treat customer’s like dirt & take our money even though they don't have stock…….oh wait I think I know, they avoid refunds because with every refund comes a cut in an employee’s salary!!!! ABSOLUTELY APPAULED AT THAT!!!!!!! The least the manager and the customer service agent could have done was offer to check for what I wanted and see if it's available at their other stores and arrange for it to be delivered to the Cresta branch so I can get it but with the service I received I just wanted my money back! I didn't bother to put your business name in upper case as I've lost all respect for this company as of today!......</p>