Disappointed in regards to your policies, otherwise I love this store.

I couldn't exchange a gift that I was given because I did not have a slip or receipt from the person that gave me the gift. It's so frustrating and disappointing as a consumer when you get a gift and it doesn't fit or you don't like the style of it and you want to exchange it. I had already chosen another pair of sandals that was priced higher than the original gift price and was willing to add money to get the pair... But immediately at the till I was asked for the slip and I tried to explain that it's a gift and was immediately turned away because of that.