Disappointed customer

When lockdown started i received an sms giving me an ABSA account saying i should use it to pay up my installment.This month i went to the shop at eyethu mall to check if they received my 3 payments but i was told that it doesnt reflect and im still owing then.I was given an email address to send the 3 payments i didnt but no one has responded to fix this problem then i decided to call the customer care help line and a lady called Judith told me to forward those payments to her and i did that but until now no one has said anything to until now..So please get back at me because i wont pay month end not knowing what happened to the money i paid using the ABSA account that i got from you.