Damaged shoe refund to refund

😡😡😡😡😡😡😡😡😡😡😡😡😡😡I bought a pair of shoes at Rage on the 30th June, I used the shoe twice on the second day of wearing sole cracked went to on the 11th Rage in Vosloorus Gold Spot wearing the same teared shoe. They refused to exchange without a box I asked them if I should go home like that told me they can't help me without a box I had purchase slip with me. I went back today on the 20th of July the escalated with customer care Tsholofelo Miya customer care Lead said this is after 7 day I must read the slip with an attitude then told me to write an email to customer care but they will not refund me. I am so frustrated because sales consultant Gugulethu Mdlalose who I spoke to said this is a factory fault taking to another sales consultant first day I came they said they don't know what to do a lot of people are returning for the same issue. I want my money back and they refused.