Customer service at Rage is poor

Good evening I want to complain about the Rage head office. I have closed my account last year already and they send me a message saying I am owing after phoning them and send my proof of letter that I have closed it then they saw it's closed. A month later they send me a voucher saying that they sorry for the previous messages and would like to give me a voucher they sent me a voucher.. When going to purchase today with it the staff phoned head office about this voucher story..So apperantly customers have to open a new account again to use the voucher and I said to this lady that why it wasn't said so in the message they sent out..She couldn't explain it I said to her that this is a **** and it's an embarrassment to customers.

She was so rude I then said iam going to report this to hello Peter she's said whatever.

So this is truly not acceptable.

Her name is Wendy she's the manager of the call centre or manage of the head office.

Guys please put this people on their place cause they are just ****ming us to open the account.

Customer service is very poor at the rage head office.

Even the instore consultants said I am not the only customer that got that messages about the voucher and customers was very angry.