Confirmation Message *Business Name:* Rage At Cresta Mall *Rating:* 1 out of 5 *Review:* I would like to report my dismay at the staff and management of Rage

Confirmation Message *Business Name:* Rage At Cresta Mall *Rating:* 1 out of 5 *Review:* I would like to report my dismay at the staff and management of Rage. We had the most unpleasant experience today as the store refused to give my mum ( a pensioner) a refund for a shoe she had purchased last Sunday. We are loyal customers and we are not difficult people to deal with in the least. After 3 attempts to appeal to their better nature, stating that we only have one car and could only come today, they still lacked empathy and refused to offer us some sort of offer in exchange for our loyalty. Reluctantly my mum took a shoe she probably wouldn't wear and still paid R 35 extra to ease the tension. Sometimes it's a good idea to look after the little people who are loyal customers because today, you have lost 5 customers based on your inefficiency and lack of empathy. According to the Consumer Protection Act, we should have been able to get a return with ease. Instead, you took pleasure in wasting our time.