Completely unsatisfied client!!!!!!

I purchased a dress for my daughter at Rage springs mall on the 28th November 2020 and she wore it the very next day. It was literally worn ONCE but the wear and tear on it after the first wear was so bad that I decided I wanted to exchange the item as I wasn't happy to pay R139.99 for an item that was worn once and after that looked like it was 2 years old!

I then put it in a packet and waited till I could get to the shop to exchange which was today, 22nd December 2020. I took the dress to Rage east rand mall to which I got the most unhelpful response that the item could not be exchanged even though I had brought a slip and tried to exchange within the 30 day period. They then phoned head office and client care (though there is absolutely none) who also stated that they could do nothing for me. I can't believe you can offer the shocking quality that you do and when clients are upset you do absolutely nothing about it. Would you be happy to pay for an item that lasted one wear and then you had to throw the item away? I asked that same question to the ladies in the shop to which they responded with an 'of course not' but yet could still not help me. They also went on in their language at how impatient and not understanding I was, and who knows what else they said as I didn't understand it all, this to me was highly unprofessional!!!

Rage you will never see me as a client again and I will tell this story over and over to friends and family hoping that I can spread the word of how you have absolutely no care in the world for your clients. You need to realise that If you don't look after your clients they won't look after you. Perhaps you'll have to learn the hard way.

Good luck with that. From a very disappointed and unsatisfied client