Complaint

<p>a shoe on the 4th of October and I did not fit it only to find out that the shoe is damaged, today I went to a rage store the lady that was helping me initially said she is not able to help me without a receipt, I asked her to call your customer care and find out what should happen, she called and was told to exchange the shoe for me. The challenge now was that the shoe that I wanted was not available in their store so I asked her to give me a voucher she refused. My concern with you guys is that if she is able to exchange the shoes why is it impossible for her to give me a voucher especially now that the specific shoe that I wanted was not there.</p> <p>I find this very unprofessional and unrealistic at the same time. Its not my fault that the shoes I bought were damaged and I did not have a reason to keep the receipt because I had no intentions of returning or exchanging those shoes. If the shoes were not damaged I wouldn't have went to a rage store only to find someone who is literally forcing me to buy something I don't want only because I don't have a receipt.</p> <p>This is really unacceptable, its not a way of conducting business.</p>