Complain

I bought shoes 2-3 weeks back. Weekend when I wanted my daughter to wear them I realised that the buckle was broken. On March 5th around 3 I went to Rage Attlyn 2 to ask about the procedure of exchanging the slip because I lost the slip but I bought on my account. A lady by the name of Kgomotso told me that I can come exchange them as long as they were not worn and I don't need a card to do so. Today I went back to the store and I found a lady by the name of Maafrica she then requested for my card. I told her that I was told not to bring the card. Then came along Docus she called head office then they gossiped about me infront of me she and Mpumi from head office. I mean going to the store using my own money to exchange something that I paid for. M really disappointed in Rage and their headoffice. Nontando form head office told Jane the manager that it's fine I can lodge a complaint. That's how little they think of us as customers. I'm going to pay off my account and close it. Service is terrible. Hw can I spend R60 transport for the shoes of R144. I should have bought them cash if that's the case.