Called a ****** for simply asking about my order!!

I just got called a ****** because I said “a month has passed and you people are still delivering my order” WHAT ON GODS GREEN EARTH IS WRONG WITH THIS COMPANY!!!!???? They have my money and I ask a simple question REFERRING to the organization and I’m a ******?? Mind you this was over the phone!!! I don’t even know what this woman looks like. I am a WHOLE GENZ who never grew up or experience apartheid so for someone to dare call me a ****** on top of not delivering what I paid for!!! I will take this further!!!