********* Business Practices and Bad Customer Service

On the 4 August 2025. I bought earrings at Rage, for the amount of R54.99. Transaction number: ***, at Rage, Centre Walk Centre, Pretoria On the 08 August 2025. I noticed that the glue was off from the helm of one earing. The earing was defective and I could not wear it.

On 11 August 2025, I returned them to Rage Centre Walk Centre.

The Sales Consultant at the store, called Rage Customer Service. She took pictures and a video sent it to Thando and Khanyisile (Customer Service). She was told, that I cannot be assisted. I have several complaints concerning this issue.

1) Rage does not respect their brand, built over many decades , by ensuring that their products are not defective or at least take responsibility if discovered some faulty merchandise.

3) Rage does not care about their reputation.

4) Rage does not care about matching value and price.

5) Rage is does not abide or consider the Consumer Protection Act, that stipulates my right as a consumer and relating to defective products.

I sent Rage Customer Service an email on the 11 August 2025, they did not acknowledge receipt of my email nor did they reply.