BAD SERVICE,******

I GOT AN SMS IN mARCH SAYING MY BALANCE IS R258,in april they send another sms saying to idnore the last sms there was an error my balance isR180 On the 29 april i made a payment of R 130, TILL TODAY THAT PAYMENT IS NOT REFLECTING ON THEIR SYSTEM. I WENT TO A STORE THEY GAVE ME NO TO WHATSAPP, AS PER THE EGENT AT THE STORE, THE NO IS FOR SOMEONE WHO WORKS AT THE PAYMENT DEPARTMENT, THE PERSON NEVER REP**** TO MY WHATSAPP.