Bad Service - head office staff

As a regular cash buyer at Rage I am very disappointed in the manner which their head office staff members conduct themselves, their unwillingness to assist shops is beyond unprofessional along with false information they communicate as so called policy!

I returned a damaged bag with the intention of an exchange as the bag broke in the mall. I bought the bag Monday, Wednesday it broke and I pieced it together and the same thing happened in Thursday. I was first informed they would not be able to assist me because I had no receipt, I refused this and informed to check with the store for more information. Once I tracked the correct date the person at head office said she cannot help because she doesn't have authorization and they cannot help with purchases older than 24 hours!

Imagine that! I am returning everything I purchased that is unused from this month's purchase, they have regard for me as a client and I want my money to bag so I can shop elsewhere.

I can imagine the number of people that have been turned back without a receipt, I was told because of looting they don't help people. The stories kept changing, and there was no looting on Monday when I bought the bag lol