Bad Service from the store to customer service department

I bought shoes at rage daveyton mall on the 12 March i told the ladies the following week that ill bring the shoes because they were hurting me, when i got the chance today 14 April 2016, firstly the minute i entered the store the was no one helping me including other customer i went to their till point the only one sales lady with 3 customer i asked her where are the other sales people she then called them, they were in the stock room all three i told the lady i need exchange for the shoe s as they hurting me, i showed the lady that the shoes are not wide open like the other same shoes, my toes are squizzed i barely walk wearing the shoes, i only wore the shoes 2times ever since i bought it didnt even last 3hours wearing, im telling them the shoes were not well done from the factory, They called customer service they told Wendy that they dont see anything wrong and they told Wendy they dont have enough cash to refund me, when i got the chance to speak with Wendy she tells me that they told her they dont have enough money and they told her they dont see anything wrong, i was surprise as i told Wendy that i even demonstrated to the other lady my problem with the shoes they have in the store when i gave them a phone they spoke with Wendy without me hearing what they telling her and they took the pic and Wendy called and told them not to assist me, how can i have the shoes which i wont even wear why cant they tell her my problem, the shoes when im wearing them they give me cuts, my money went down the drain, my toes are sore when wearing the shoes, im not happy at all, i just gave away my R225, something must be done, including taking their staff to training because they explain wrong things to their customer service department, again the store had many people coming in with no help because of not enough staff, the cross oposite store has enough staff they are able to assist customers, Im not really happy, ive left my shoes there in the store because i cant keep something that im not happy with, Wendy must learn to lesson to customers too and put herself in the same situation that they are in, then she will be able to assist