Bad service

DearSir/Madam,This is my complaint from Rage Nelspruit I am writing to express my deep dissatisfaction with a recent purchase I made at your store. On 08/09/2023, I bought a pair of shoes for my wife from your store located at Rage Bester brown Nelspruit . Unfortunately, we have encountered a significant issue with the shoes, and I am disappointed by your store's refusal to accept their return within the designated return window. To provide you with a clear understanding of the situation, I would like to outline the details of the problem. We not happy about the quality of the shoes, the shoes were only worn one day but it seems like it’s been few weeks we are not happy about the quality all I’m asking is a exchange or a refund, and I am very disappointed about the consultant who was assisting my wife she was very rude absolutely rude as I’m writing this message to you be advised that I’m escalating this issue to Hello Peter with the poor service I’ve received from you guys ,I am aware that your store has a return policy, which clearly states that customers are allowed to return products within a specified period of time for a refund or exchange. As per our purchase, I am well within the return window, and I have provided all the necessary documentation, including the original receipt, for the return process. I initially approached your store several times but no help to request a return and explain the issue I encountered with the shoes. However, I was disappointed to receive a response from your representative, stating that the store is unwilling to accept the return due to the reason I provided. I believe this refusal contradicts your stated return policy and is an unfair treatment of a loyal customer. Enclosed with this letter, you will find photographs or any other supporting evidence clearly depicting the issue with the shoes. I kindly request that you review this evidence carefully to understand the validity of my complaint. I am confident that it demonstrates a clear defect that warrants a return and remedy. Considering the circumstances, I kindly request the following resolutions: 1. Accept the return of the defective shoes and provide a full refund according to your store's return policy. 2. Alternatively, offer an exchange for a replacement pair of shoes of equal value and quality. I expect a prompt and satisfactory resolution to this matter with immediate effect from the date of this letter. Failure to address this complaint adequately will leave me no choice but to seek further action to protect my consumer rights, including filing a complaint with relevant consumer protection organizations. I value the reputation of Rage South Africa and hope that you will take this complaint seriously. I believe in your commitment to customer satisfaction and look forward to a swift resolution. Thank you for your attention to this matter. I trust that you will handle my complaint with the urgency and professionalism it deserves. Yours sincerely,

Bongani Mngomezulu Director M: ‭+27 (79)*** T:+27 (81) *** E: *** House no 308 Canarie Crescent Kanyamazane 1214