Bad service

I am extremely disappointed with Rage, I brought a few items from Rage Mall of South on the 9th September visiting a friend around the area. Initially, the lady who was assisting me and my mother was not interested and had attitude. when i got home I realized my son's shoe were left and left . To assist me with the issues, I went to Alex Mall because I live nearby. The manager called the head office and was asked to bring a bank statement, which I provided weeks later because I don't stay with my mother and we used her card on to purchase. After returning with the statements, the manager at Alex Mall was uninterested in assisting me and asked one of the sale assistants. I waited in the store for an hour before learning that they were unable to assist me. I needed to locate the SMS notification of my purchase, which I do not currently have, and I was made to feel guilty for receiving the wrong shoes. I also had to spend gas driving back and forth, and I still exited the store without assistance. That's how Rage treats they are customer sad