Bad Service

<p>on the 24 i bought shoes at Gugulethu rage and i was assisted by Ncediswa i fitted them in the store but was not sure if i am 100% confortable with them even though it was my size(3)told told tehm i will bring tehm back if i see the space on them.i walked out wearing them from rage store to my work just a short distance as i am also working in the mall but that is when i reealised they are too big for me same time i oacked them back to teh box.the following day i went to th estore to ask for an exchange to take other shoes or or put back the money into the account Siphokazi who also helped me said its either i take shoes for the same price or more as the refund can not be done but i could not find other shoes i like then i insisted for the money to go back into my account she said i must come back the following day as the manager is not available to that for me.Friday i went back but forgot the card account Siphokazi said i must bring slip and card but unfortunately i couldnt come back same day as i was busy at work the sart 29/04/2017 i can back with all required docs and she said refund or puting back the money into the account can not be done on weekends then i had to go back with no solution same dau i visited khayelitsha branch and i was told different story and nothing can not be done from all i asked at gugulethu but then i saw the shoes i like adn they checked for me in the system if Gugulethu has those shoes and i said i will go on Tue since its a holiday on Mon.tue Khanyisa took the shoes and said i can not take other shoes as i warn the shoes already and now its 7days i can with the last day of an excahnge i asked her Manager but she made a call to Customer care i asked who did she speak to she said Richel i asked to explain to her as well she said Khanyisa must take a pic of shoes tehn i must wait for her final answer after 30min Khanyisa said Richel said i can not take other shoes as they can not also take the shoes i bought but i asked what is the difference of fitting shoes inside the store or at home as on this day the old lady came in to exchance also the shoes she bought for her child at home so that child who know how many days she has been shoes?she does not even have a slip as a proof of payment but managed to exchange for her same person Richel approved as i was waiting next to the tills and i heard the conversation between her and Khanyisa and she bought those shoes same day as mine 24/04/2017 and Siphokazi assisted her still.why i can not be helped?but i have a proof of purchase and i am the client i have an account with rage?the slip that does not state that you must fit in the shoes inside the store its only saying an exchange of the size within 7days and damage is 6months?those shoes are not even damaged.i amreally unhappy and i immediately called head office on ********** 800 i was on hold for 30min no one is picking up the call.i would like to get my money back into teh account if tehy dont want to give me cash because i want to take other shoes.can we be treated the same plz?</p>