Bad Service

I bought shoes last year in July knee boots, the first time I wore them a heel broke...I.immediately took them to Southgate rage store for an exchange. When I arrived the ladies that helped me mentioned that they can't find details on the system showing purchase. I then left the shoe in store they promised to call back and never did. I went again in October and they where offline and again in December. So weeks back when I went to check what was happening was told that It was my duty to make a follow up on the shoes but what did rage do...Hence it was mentioned that auditors came and asked about my shoes yet still no one contacted me. As a client I shouldn't follow on people to feed me back instead they should have made a follow up. This is negligence straight on and last week was told they can't assist in changing shoes I should fetch broken heel shoes and go pay Shoe Maker to FIX their low quality Shoes. Bad Service and in future I don't wish to purchase anything if that's the bad service we get from you.