Bad customer service

I am writing to express my disappointment and frustration with my recent purchase from your store. On [date], I bought a pair of shoes that I only wore twice. Unfortunately, the heels of both shoes tore, and I am unsure how this happened.

When I visited the store to report the issue and request a return or exchange, I was surprised to be asked for the original box. I was not informed at the time of purchase that I needed to keep the box for any potential returns or exchanges. As a result, I am now left with a defective product that I have only used once.

I would like to request a full refund for the defective shoes. I believe that your business has failed to provide a reliable product and a satisfactory return policy experience.

My contact details are as follows:

Cellphone number: ***

I look forward to hearing from you soon and resolving this matter.