Bad customer service.

Yesterday i was in rage the one in Carlton center in town JHB. I was looking for a shoe bt i had no size in that particular store, i then asked one of the assistant to check with other stores if they do have, she then asked me to go to the till point for her manager to assist me the managers name is smangele. I am not angry that i didnt get the shoe bt i am angry that first of all when i got to the till point smangele didnt greet me not even a smile, she looked bored as if i am bothering her. Secondly, she told me that she can only call one store to check if they have the shoe with an attitude and i asked why only one store she said she does not have the numbers of other rage, how is that possible?okay! She picked up the phone pretending to call then she said the phone of the store she is trying to call is plugged out.... i couldn't understand how is it plugged out, such a big company as rage having a phone plugged out it became a concern to me as a customer. I then went to the other rage in kerk street in JHB i was attended by nonhlana i asked her to please check the shoe for me she didnt have any problem she went to her system and asked me which rage would i like to go to i told her and she checked all stores near me, now it is clear that smangele didnt want to help me she undermined me as a customer the reason i asked her to check for the shoe was because i avoid this thing of driving around and waisting my petrol so i thought she would make life easy for me. Smangele should go back to training for customer service, shes not good to customers.