Bad customer service

I went to the store to replace my lost card and pay account but the cashier kept making funny remarks and giggling with a fellow worker. They were giving me a lecture on social distancing meanwhile they Nyanga Junction store doesn't even have a sanitizer. They cheesed me off and further told me I can't pay my account with the last till slip I had because according to them "it doesn't have my card number". They also refused when I told them I know my ID number and claimed they need actual ID for a payment. Luckily my boyfriend had my ID with him so I asked him to bring it so I managed to pay it off, before I could though they claimed they can't see the balance of account so I had to make 2 separate payments. I have no desire to get another card, because I emailed their head office but after months, I got no response and it was not the first time I received bad service from this specific store, my account has been paid off and will close it at another store not Nyanga Junction.