APPALLING SERVICE

I am quite annoyed at the level of incompetence at the Rage in Eastgate Mall. I purchased a pair of Shoes on 31/05/2020 and needed a refund on the 07/06/2020 which apparently could not happen. According to the Cashier Anyo, a refund is only applicable within 7 days of purchase which I am aware of hence I was in my 7 days frequency. According to her I was not because day 1 is the day of purchase .. WHO THE HELL EVER DISCLOSES THAT NONSENSE TO THE DAMN CLIENT!!! The Manager, Tshepiso had the most nonchalant attitude ever - and then insisted the shoes were worn and hence she refused to refund or exchange. The appalling part is the cashier and the manager begin to talk in their language about me right in front of me probably assuming I couldn't understand. When asked for a number I could contact seeing as they refused to help me, the manager slams a card on the counter top telling me to send an SMS to a specific number and they will call me. I am disgusted at their level of customer service and I will never ever purchase anything ever again from Rage if this is their level of customer service - ESPECIALLY NOT EASTGATE !! That damn manger and cashier need some serious customer service intervention!!!!