appalling experience at Rage in Campus square Auckland park

I had the most appalling experience at Rage in Campus square Auckland park on Saturday the 1st of September, I arrived at the store and was greeted by a store assistant “hi mam” I returned the greeting and walked into the store, I then turned around and asked the lady if she could show me the red heels at the store she then asked if I had a picture of what I was looking for I rep**** saying oh no I don’t (all this as I was walking around the store scanning to see if I could see what I was looking for after seeing the item online on the RAGE website) I then spotted the VERY SAME HEEL just in another colour(navy blue) I then got really excited and turned to the store assistant and said there it is I just NEED it in red she then went on saying no we don’t have them in red, being the loyal customer that I am I asked if she would be able to call the stores close to her store and find out if they had what I was looking for and id go to that store and get it there she then asked again do you have a picture? (like I answered this question are you trying to make me look *********** in front of the customers in your store?) I rep**** and said no I don’t I wish I had my cell phone( that was with my mom and she was at the bank and needed my phone with her) so I came up with another solution saying hang on you can use your computers and go on to YOUR OWN WEBPAGE and I’ll show you what I’m looking for(at this stage I’m sure anyone can see how desperate I am to have this item coming up with all the ways possible while this store assistant stared blankly at me) and you could guess what her answer was NO we can’t I said (very annoyed now) okay!!! Why??? Because now she would need the code to find the product...I looked at her mad as hell and said it’s the very same thing as the navy heels use that code to call the stores and find out if they have that one and then ask if they have THE VERY SAME HEEL JUST IN RED?? And guess what once again NO we still need a code...I am a CUSTOMER CARE CALL CENTER agent at a very well known CORPORATE company and if I ever handle a customer that way I would lose my job...I’m disgusted at the service I got and the fact that as a customer care agent I don’t expect to be handled like trash...I want action to be taken this is pathetic and I know that when one customer leaves a string will follow its a ripple effect and eventually your branch will have to close its doors because you have hired *********** workers at your store. I expect a response ASAP!