Angry very angry

I'm very disappointed in the service I received at Rage Pavilion today the treatment I goth made me utterly disgusted in how staff treat customers if there is one thing if I customer asked for information you need to explain in English what's happening with the rewards system ,but no not in Rage they explained to me in Zulu they home language I'm became so irrated when my husband came in I asked him please asked what this ladies is explaining because she kept on explanainining in Zulu not knowing my husband is Zulu up until my husband said lets go back because they turn this thing into a joke saying I will be strong because I don't understand the Zulu language they literally laughed at me in front of other customers but they call it customer service really disappointed I'm on holiday in another place and the treatment that I got I'm disgusted in Pavilion Rage the lady didn't even have the decency to apologise the manager did the rest of the staff that laughed as well some disappear after my husband had to tell them what the did was wrong??what happened to customer service?or is this how they treat customers?