Account default

Frustrated is an understatement considering the service & incompetency of agents @Rage S.A I was blalisted for R7 & received no communication advising my account was in arrears,I only knew about this went I was applying for a home loan. I contacted the Rage call centre & they advised they can see no smses were sent to me that the account was in default. They can't assist except issue a paid up letter.How ridiculous & annoying. I lodged 2 complaints via email,to date I've never received feedback or acknowledgement. They're very quick in sending marketing but fail to retain customers or keep their clients in the loop. This is pathetic ,no I understand why they most ppl complaint about their Rage accounts