Account closure and refund request

I made a payment on the 20th of march to my account and came to my attention that I over paid my account. Last month I wanted to close my account. I called rage and requested the account closure and was told the account closure cannot be done telephonically what’s funny is that the opening can be done telephonically. Anyway I send them my Id and the reason why I want to close my account and I also made them aware that I want the credit balance in my account to be refunded. I was told the fund will be done after the account is closed. The email for account closure was send in the 25 of march and I send the email to 3 different email address which Rage cannot trace that I have send them an email meanwhile I have received a reply from their *** email. Last week Friday I called and explain my story still the emails I sent were no where to be found I was sent from one consultant to the other until I landed to the lady by the name Ayanda. I have send Ayanda 3-4 emails with documents requesting closure which is still not processed because they want my bank statement to confirm my account details meanwhile I have send them my bank confirmation letter as the statement has my personal transaction. I dont understand why they need my statement if they have the bank letter which has the same details to confirm my details let alone the last proof of payment and my ID copy. @RageSA please close my account and refund me what’s due to me. It’s ironic how the opening of the account is so smooth but the closure customers are being send from pillar to post and unnecessary documents are being required. The bank letter serves as the account details confirmation not the statement. In my account statement with you it’s showing that my account is over paid why need the proof of payment. If you have my personal details on your system since u am the client why need the copy of my ID. When opening the account I was not asked why I want to open the account with rage but now u want to close it I need to write a motivation for closure which does make sense to me. I called again