abusing customers rights....terrible customer serv

Hellopeter...im very disappointed&angry @Rage....Stores like that shud not be around bcz de abuse customers rights...i bought Wedge shoes on March 4my2day conference trip 2 Durban....i wore de shoes4 few hrs bt de sole got damaged....wthin 7days i went back2 Rage 2 show dem de shoes,de manager tried2 assist me bt she was turned down by sum1 called Rachael from head office hu said dey r not responsible, de supplier is....iyooh i got mad,I told dt Rachael dts not my problem, dey shud deal with de supplier not me....dis case is been dragging 4eva den i went2 my lawyers yesterday, still Rachael refused2 du anything abt dose shoes dt gt damaged within hours....their employer by de name of Lindi Lawu de ada day wen I went2 inquire abt de hole thins said sum nasty thins2 me telling me it's not deir fault....i told her not 2 gt involved in thins dt ds'nt involve her bcz@de 1st place i ws'nt talking2 her...de only person hu ws professional ws de manager bcz she dd everything in her power2 assist me bt her superiors r an excuse 2 run dis business....no matter wt de contract says de no person in his/her right mind hu cud wear shoes 4 few hrs & dey damaged & de store ds'nt wana du a refund